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Terms of Use

Terms Governing All Users of the Surely Application

Surely Networks, LLC·Effective Date: September 15, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. THEY CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 18) THAT AFFECT YOUR LEGAL RIGHTS. BY CREATING AN ACCOUNT, CLICKING “I AGREE,” OR OTHERWISE ACCESSING OR USING SURELY, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Agreement to Terms

These Terms of Use (“Terms” or “Agreement”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Surely Networks, LLC, a Delaware limited liability company (“Surely Networks,” “Surely,” “we,” “us,” or “our”), governing your access to and use of the Surely application and related services across all interfaces — cloud, desktop, and, as made available, mobile — together with our application programming interfaces and any other feature, tool, or content we make available (collectively, the “Services”).

This Agreement applies to every person who creates an account or otherwise accesses the Services. This Agreement incorporates by reference the following companion documents, each of which forms part of this Agreement (collectively, the “Policies”):

If you do not agree to this Agreement and the Policies, you must not access or use the Services.

2. Enterprise and Organization Access

This Agreement applies to all Users. If you access or use the Services through, or under a subscription or license held by, an organization that has entered into an Enterprise License Agreement with Surely Networks (an “ELA”) — for example, where an organization provisions a brain for you or covers your use under its license — then that ELA and any Data Processing Addendum apply to your use, and control to the extent of any direct conflict with this Agreement with respect to the subject matter the ELA addresses (such as fees and billing, data handling and ownership, liability, and support). Except to the extent of such a direct conflict, this Agreement continues to apply to you. If you accept this Agreement on behalf of an organization, you represent that you have authority to bind that organization.

3. Description of the Services

Surely is an organizational-brain and agentic operating platform that helps individuals and organizations capture, organize, search, understand, and act on their information, and give their AI and the people they rely on clear direction. The Services may include, among other things: (a) a conversational assistant and processing system (the “harness”) that operate on the content in your brain; (b) the ability to connect data sources — such as email, calendars, cloud storage, documents, and meeting transcripts — which Surely reads and processes to build and operate your brain; (c) skills, routines, agents, and knowledge packs that can summarize, draft, extract, schedule, and take other actions; (d) sharing, collaboration, and connected-brain features; and (e) related content and tools. A description of current free and paid features is available within the Services and may change from time to time as described in Section 15.

Surely is a software tool. It is not a law firm, financial advisor, medical provider, or government agency, and nothing in the Services constitutes legal, financial, tax, medical, or other professional advice.

4. Eligibility and Accounts

The Services are intended for individuals who are at least eighteen (18) years old. By creating an account, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement. We do not knowingly permit anyone under 18 to create an account, and we will terminate any account we learn belongs to a person under 18.

To access most features, you must create an account, which may use an email “magic link,” a password, or a third-party single sign-on (SSO) provider. You agree to provide accurate, current, and complete information and to keep it updated. You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account, and must notify us immediately of any unauthorized use. You may maintain only one personal account and may not create an account on behalf of another person without their authorization (except as expressly permitted for organization or administrator accounts).

5. Your Content and Conduct

5.1 Acceptable Use

Your use of the Services is subject to the Acceptable Use & Community Guidelines, which prohibit, among other things, impersonation, harassment, spam, inauthentic or automated abuse, unauthorized access, and connecting or processing data you do not have the right to use. A violation of the Acceptable Use & Community Guidelines is a violation of this Agreement.

5.2 Your Content

“Your Content” means any content you create, import, connect, or store in the Services — including notes, documents, files, prompts and other inputs you provide to the assistant or any AI feature, the data you connect from third-party sources, and the skills, routines, and configurations you create. You are solely responsible for Your Content and represent that you have all rights necessary to submit and process it through the Services and that it does not violate any law or third-party right.

5.3 Ownership of Your Content

As between you and Surely, you own Your Content and your brain. We do not claim ownership of Your Content.

5.4 License to Surely

You grant Surely Networks a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process Your Content (including by indexing, summarizing, translating, and processing it through artificial-intelligence systems), in each case solely to provide, maintain, secure, and improve the Services for you and to perform the functions you request. This license does not permit, and we do not, use the content of your brain or your connected data to train foundation models. We may create and use aggregated or de-identified data derived from use of the Services (which does not identify you or reveal the content of your brain) to operate and improve the Services. This Section 5.4 does not limit any different arrangement that applies to you under an ELA.

5.5 AI Output

As between you and Surely, and to the extent permitted by law and by the terms of our AI providers, you own the AI Output generated for you through your use of the Services, and you are responsible for your use of it. “AI Output” has the meaning given in Section 7. Because of the nature of generative AI, AI Output may not be unique, and similar or identical output may be generated for other users; you are responsible for confirming you have the rights you need before relying on or distributing AI Output.

5.6 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant Surely a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation or compensation to you.

6. Connected Data and Third-Party Services

The Services let you connect third-party services and data sources. When you connect a source, you authorize Surely to access and process the data you make available from it in order to provide the Services, and you represent that you have the right to connect that data and to permit its processing. Your use of a connected third-party service remains subject to that provider’s own terms and privacy practices, and you must not use a connection to violate those terms or circumvent a provider’s access controls. Surely is not responsible for the content, accuracy, availability, or practices of any third-party service, and a third-party service may change or discontinue its integration at any time.

7. AI-Generated Content

Portions of the Services use artificial intelligence, including large language models operated by our technology providers, to generate summaries, drafts, answers, actions, and other content (“AI Output”). AI Output is generated automatically and is not reviewed by a human being before it is shown to you or acted upon unless the Services expressly indicate otherwise.

We use third-party artificial-intelligence models, including models provided by OpenAI and Anthropic, to process your information and generate AI Output. When you use AI features, the prompts and other content you submit, together with the content from your brain reasonably necessary to fulfill your request, are made available to these model providers to process that request, and that processing is subject to those providers’ applicable terms and conditions and to our agreements with them. We identify our AI model providers in the AI Disclosure Statement and in our list of subprocessors, and, as described in the Privacy Policy, our agreements with them are intended to prohibit their use of your content to train their own general-purpose models where we can obtain that protection.

AI OUTPUT MAY BE INCOMPLETE, OUTDATED, OR INACCURATE, AND MAY CONTAIN ERRORS COMMONLY REFERRED TO AS “HALLUCINATIONS.” AI OUTPUT DOES NOT CONSTITUTE LEGAL, FINANCIAL, TAX, MEDICAL, OR OTHER PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY AI OUTPUT BEFORE RELYING ON IT, ACTING ON IT, OR FORWARDING IT TO A THIRD PARTY.

Additional detail is provided in the AI Disclosure Statement.

8. Automated Actions and Agents

The Services can be configured to take actions on your behalf — for example, through routines, scheduled tasks, agents, or connected integrations that send messages, create or modify files, or move data between services. You are solely responsible for the automations, agents, and connections you enable and for their scope and results, including any message sent, file changed or deleted, or action taken by an automation you configured. We may, where offered, provide safeguards such as requesting your confirmation before certain sensitive actions, but we are not obligated to do so and are not liable for actions taken by an automation, agent, or connection you configured or authorized. Review the permissions and scope of any automation before enabling it.

9. Skills, Routines, and the Marketplace

The Services may allow you to create, install, publish, or share skills, routines, agents, and knowledge packs, including through a marketplace.

  • You own, and are responsible for, anything you create and publish, and you represent that you have the rights necessary to publish it and that it complies with the Acceptable Use & Community Guidelines;
  • By publishing or sharing an item, you grant the recipients you choose, and Surely to the extent necessary to operate the marketplace and Services, a license to access and use it;
  • Items published by other users or third parties are made available “as is,” and you use them at your own risk; Surely does not author, endorse, or guarantee third-party items and is not responsible for them; and
  • Any commercial distribution, monetization, or reseller arrangement for such items is governed by separate terms we present when that program is offered.

10. Fees and Billing

Certain features of the Services are offered free of charge, and others require a paid subscription. Except as otherwise governed by an ELA that applies to you, the following terms apply to paid subscriptions:

  • Subscriptions and auto-renewal. Paid subscriptions automatically renew at the end of each billing cycle (for example, monthly or annually) at the then-current rate until you cancel. You may cancel at any time through the Services; cancellation stops the next renewal, and your paid access continues through the end of the current paid period.
  • Payment. You authorize us and our third-party payment processor to charge your selected payment method for all applicable fees. You are responsible for keeping your payment information current. Fees are exclusive of taxes, and you are responsible for any applicable taxes.
  • No refunds. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or unused usage.
  • Free tier and usage limits. Free and paid plans may be subject to usage or token limits, quotas, fair-use restrictions, and throttling. We may offer to upgrade your plan or purchase additional usage where you approach or exceed a limit, and we may limit or suspend features that exceed applicable limits.
  • Price and plan changes. We may change prices, plans, or plan features on reasonable advance notice (at least 30 days for a price increase), effective at the start of your next billing cycle. Your continued use after the change takes effect is your acceptance of it; if you do not agree, you may cancel before it takes effect.

11. Privacy

Your use of the Services is also governed by the Privacy Policy, which describes the information we collect, how it is used and shared, the safeguards we apply, and your choices. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

12. Intellectual Property

12.1 Surely IP

The Services, including their design, software, the harness and models we operate, the SURELY name and mark, the compass mark, and all related content and branding (excluding Your Content), are owned by or licensed to Surely Networks and are protected by intellectual-property laws. Except for the limited right to access and use the Services as permitted by this Agreement, no right, title, or interest in the Services is transferred to you.

12.2 Restrictions

You may not: (a) copy, modify, distribute, sell, or lease any part of the Services except as expressly permitted; (b) reverse engineer or attempt to extract the source code, models, weights, or underlying prompts of the Services, except to the extent this restriction is prohibited by applicable law; (c) use any automated means to access the Services or extract data at scale except through interfaces we authorize; (d) use the Services or their output to develop or train a competing artificial-intelligence model or product; or (e) use the Surely name, marks, or branding without our prior written consent, except as necessary to accurately identify that you are a user of the Services.

13. Suspension and Termination

We may suspend or terminate your account or access to all or part of the Services at any time, with or without notice, if we believe in our discretion that you have violated this Agreement or any Policy, engaged in fraudulent, abusive, or inauthentic activity, or created risk or possible legal exposure for Surely or any other person.

You may stop using the Services and cancel or delete your account at any time through the Services or by contacting us as described in Section 22. Content you have stored locally on your own device remains on your device and under your control. Following the termination or cancellation of your subscription or account, Surely may delete Your Content and associated account data on or after thirty (30) days; this is a right, not an obligation, and we are not required to retain Your Content after termination. You are responsible for exporting anything you wish to keep before termination. Sections of this Agreement that by their nature should survive termination — including, without limitation, Sections 5.3–5.6, 7, 8, 12, and 14 through 21 — will survive.

14. Disclaimer of Warranties

THE SERVICES, INCLUDING ALL AI OUTPUT, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURELY NETWORKS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS (COLLECTIVELY, THE “SURELY PARTIES”) DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE SURELY PARTIES DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECT WILL BE CORRECTED.

15. Modifications to the Services and this Agreement

We may modify, suspend, or discontinue any part of the Services at any time. We may also revise this Agreement and the Policies from time to time by posting an updated version through the Services or otherwise notifying you. Except where a longer notice period is required by law, changes are effective when posted, and material changes will be effective no earlier than thirty (30) days after notice, except that changes required to reflect a change in law, address a security issue, or add a new optional feature may be effective immediately. Your continued use of the Services after a change becomes effective constitutes your acceptance of the revised Agreement. If you do not agree to a change, your sole remedy is to stop using the Services and, if you wish, delete your account.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Surely Parties from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Services; (b) Your Content; (c) the data or sources you connect, and the automations, agents, or integrations you configure; (d) your violation of this Agreement, any Policy, or applicable law; or (e) your violation of any third party’s rights, including intellectual-property, privacy, or publicity rights. We may, at your expense, assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE SURELY PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE SURELY PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE SURELY PARTIES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT, IF ANY, THAT YOU PAID TO SURELY NETWORKS FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. BECAUSE SOME FEATURES ARE PROVIDED FREE OF CHARGE, YOU ACKNOWLEDGE THAT, FOR A FREE-TIER USER, THIS AMOUNT MAY BE ZERO DOLLARS ($0). THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND ARE AN ESSENTIAL BASIS OF THE BARGAIN.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, the Surely Parties’ liability will be limited to the greatest extent permitted by law.

18. Dispute Resolution; Binding Arbitration; Class Action Waiver

18.1 Agreement to Arbitrate

You and Surely agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Policies, or the Services (each, a “Dispute”) will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party’s intellectual-property, confidentiality, or data-security rights.

18.2 Arbitration Procedure

The arbitration will be administered by a recognized national arbitration organization mutually agreed by the parties or, failing agreement, the American Arbitration Association, under its Consumer Arbitration Rules then in effect, and will be conducted in the State of Delaware or, at your election, by telephone, video conference, or written submission. The arbitrator will have exclusive authority to resolve any dispute regarding the interpretation, applicability, enforceability, or formation of this arbitration provision, except that any dispute about the validity or scope of the Class Action Waiver in Section 18.3 will be resolved by a court, not the arbitrator.

18.3 Class Action Waiver

YOU AND SURELY EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

18.4 Opt-Out

You may opt out of this Section 18 by sending written notice to the address in Section 22 within thirty (30) days of first accepting this Agreement, stating your name and a clear statement that you wish to opt out of arbitration. If you opt out, this Section 18 will not apply to you, but the remainder of this Agreement, including Section 19, will continue to apply.

18.5 Severability of Arbitration Provision

If the Class Action Waiver in Section 18.3 is found unenforceable with respect to a particular Dispute, then that Dispute (and only that Dispute) will proceed in court under Section 19, and the remainder of this Section 18 will remain in effect for all other Disputes.

19. Governing Law and Venue

This Agreement and any Dispute not subject to arbitration under Section 18 will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Subject to Section 18, you and Surely consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, and waive any objection to such venue.

20. General Provisions

  • Entire Agreement. This Agreement, together with the Policies and any ELA or other agreement that applies to you, constitutes the entire agreement between you and Surely regarding the Services and supersedes all prior or contemporaneous agreements regarding the Services.
  • Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement, in whole or in part, without your consent, including in connection with a merger, acquisition, reorganization, financing, change of entity form, or sale of assets, or by operation of law.
  • Severability. If any provision is held unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • No Waiver. Our failure to enforce any provision will not be a waiver of that or any other provision.
  • Electronic Communications. You consent to receive communications from us electronically, and agree that such communications satisfy any legal requirement that they be in writing.
  • Relationship of the Parties. Nothing in this Agreement creates any partnership, joint venture, employment, or agency relationship between you and Surely.
  • Force Majeure. Neither party will be liable for any failure or delay resulting from causes beyond its reasonable control.

21. Contact and Notices

Notices to Surely under this Agreement, including opt-out notices under Section 18.4, must be sent in writing to Surely Networks, LLC at its registered office, 131 Continental Drive, Suite 305, Newark, Delaware 19713, Attn: Legal, with a copy by email to legal@surelynetworks.com. General correspondence may be sent to Surely Networks, LLC, 2810 N Church St, PMB 548750, Wilmington, Delaware 19802-4447. Notices to you may be sent to the email address associated with your account and are deemed received when sent. For support, contact support@surelynetworks.com.

22. Definitions

  • “Services” has the meaning given in Section 1, and includes the Surely application across all interfaces, our websites where they link to these Terms, our APIs, and all related features.
  • “ELA” means an Enterprise License Agreement between Surely Networks and an organization, as described in Section 2.
  • “Your Content” has the meaning given in Section 5.2.
  • “AI Output” has the meaning given in Section 7.
  • “Surely Parties” has the meaning given in Section 14.
Questions about this document?Please email us for more information:
Legal@SurelyNetworks.com